Terms of Service

Last updated: August 2026

Welcome to Toquilla Straw Hats. These Terms of Service govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable store policies.

1. About Our Store

Toquilla Straw Hats offers Ecuadorian toquilla straw hats and related products through our online store.

Our hats are made using natural toquilla straw and artisanal craftsmanship. Because natural materials and handcrafted processes are involved, individual products may have minor variations in color, texture, weave, shape, and finish.

These characteristics are part of the nature of handcrafted products and are not considered defects when the product meets the quality and specifications represented on our website.

2. Product Information and Photographs

We make reasonable efforts to provide accurate product descriptions, photographs, colors, sizes, and other product information.

However, photographs are intended to provide a representation of the products and may be affected by lighting, photography conditions, image processing, and the display settings of different devices.

For this reason, minor differences between product photographs and the actual product may occur and do not necessarily indicate that the product is defective or materially different from the product offered on our website.

Natural variations in toquilla straw and handcrafted construction are also expected.

We reserve the right to correct errors, inaccuracies, or omissions in product descriptions, pricing, availability, or other information when necessary.

3. Prices and Product Availability

All prices displayed on our website are subject to change without prior notice.

We reserve the right to modify, discontinue, or limit the availability of any product at any time.

If an obvious pricing or product information error occurs, we reserve the right to correct the error and, where appropriate, contact the customer regarding the order.

4. Orders and Order Acceptance

When you place an order, you are submitting a request to purchase the selected products.

We reserve the right to accept or decline an order at our discretion, including in circumstances involving suspected fraud, payment problems, inventory issues, pricing errors, or other legitimate reasons.

An order confirmation indicates that we have received your order. It does not necessarily constitute final acceptance if an issue requiring review is identified.

5. Order Changes and Cancellations

Because orders may enter processing shortly after they are placed, orders cannot be cancelled or modified after submission.

This includes changes to:

• Product.
• Style.
• Size.
• Color.
• Quantity.
• Shipping address.

Customers are responsible for carefully reviewing all order information before completing checkout.

Once an order has been shipped, it cannot be cancelled, modified, recalled, or redirected at the customer's request.

6. Shipping

We ship orders to the destinations and under the shipping options available at checkout.

Shipping times are estimates and may be affected by carriers, customs authorities, weather, holidays, transportation delays, or other circumstances outside our control.

Once an order has been handed to the shipping carrier, delays caused by the carrier or customs authorities are outside our direct control.

Customers are responsible for providing a complete and accurate shipping address.

7. Customs Duties, Import Taxes, and Destination Charges

For international orders, the customer is responsible for all customs duties, import taxes, tariffs, brokerage fees, customs clearance charges, and other fees imposed by the destination country.

These charges are separate from the product price and shipping charges unless expressly stated otherwise at checkout.

Toquilla Straw Hats does not control the customs policies or fees imposed by the destination country and is not responsible for these charges.

Customers are also responsible for providing any information required by customs authorities and for complying with applicable import requirements.

8. Refused or Abandoned Shipments

If a customer refuses delivery, fails to complete customs clearance, provides incorrect shipping information, or otherwise causes a shipment to be returned or abandoned, the customer may be responsible for any resulting shipping, customs, storage, brokerage, return, or other charges.

Refusing or abandoning a shipment does not constitute an order cancellation.

9. Returns and Refunds

Our Return and Refund Policy governs returns, refunds, and claims involving damaged or defective products.

Because our products are handcrafted and made from natural materials, minor variations in appearance, texture, color, weave, and finish are not considered defects when they are consistent with the nature of the product and the specifications presented on our website.

Please review our Return and Refund Policy before placing an order.

10. Wholesale Orders

Orders of 25 hats or more may qualify for wholesale pricing.

Wholesale pricing, shipping arrangements, payment terms, and other conditions may differ from retail orders and will be communicated directly to the customer.

Customers interested in wholesale orders should contact us before placing an order.

11. Intellectual Property

All content on this website, including photographs, product descriptions, logos, graphics, text, designs, and other materials, is owned by or licensed to Toquilla Straw Hats unless otherwise indicated.

This content may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

12. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You may not use our website to engage in fraudulent activity, attempt unauthorized access, introduce malicious software, or otherwise interfere with the website or its users.

13. Third-Party Services

Our store may use third-party services such as payment processors, shipping carriers, analytics providers, and other service providers.

Your use of certain services may also be subject to the terms and policies of those third parties.

14. Limitation of Liability

To the extent permitted by applicable law, Toquilla Straw Hats shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated revision date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

16. Contact Us

If you have questions about these Terms of Service, our products, or an order, please contact us through the Contact page on our website.

Thank you for choosing Toquilla Straw Hats and for supporting Ecuadorian craftsmanship.